SUPPORT

Responsive and Prompt After Sales Support

  • LIBSYS has a multi-level support setup to help our clients
  • A dedicated Customer Support Group for installation, training, data migration and after sales support
  • Resident Support Executives in important cities to provide prompt local support
  • Online Customer Care Portal to log support calls

 

Training Program

  • We provide a comprehensive training program to clients after implementation
  • Periodic training to clients on new features incorporated in the software

 

AMC 

  • Clients can opt for AMC after warranty

 

Customization to meet Specific Requirements

  • We provide customized solutions to meet specific requirements of our clients
  • Consultation on Budgetary and Financial requirements of the project

 

LSCC: Central Customer Care Portal  

  • LSCC is an online support portal to provide online customer support
  • Single point of contact for customers
  • Update, track & monitor call records till closure
  • Option of escalating a call
  • Maintains call history for a site
  • Repository of technical solutions

Responsive and Prompt After Sales Support

  • LIBSYS has a multi-level support setup to help our clients
  • A dedicated Customer Support Group for installation, training, data migration and after sales support
  • Resident Support Executives in important cities to provide prompt local support
  • Online Customer Care Portal to log support calls

 

Training Program

  • We provide a comprehensive training program to clients after implementation
  • Periodic training to clients on new features incorporated in the software

 

AMC 

  • Clients can opt for AMC after warranty

 

Customization to meet Specific Requirements

  • We provide customized solutions to meet specific requirements of our clients
  • Consultation on Budgetary and Financial requirements of the project

 

LSCC: Central Customer Care Portal  

  • LSCC is an online support portal to provide online customer support
  • Single point of contact for customers
  • Update, track & monitor call records till closure
  • Option of escalating a call
  • Maintains call history for a site
  • Repository of technical solutions