SUPPORT

 

Responsive and Prompt After Sales Support

• LIBSYS has a multi-level support setup to help our clients
• A dedicated Customer Support Group for installation, training, data migration and after sales support
• Resident Support Executives in important cities to provide prompt local support
• Online Customer Care Portal to log support calls

Training Program

• We provide a comprehensive training program to clients after implementation
• Periodic training to clients on new features incorporated in the software

AMC 

• Clients can opt for AMC after warranty

Customization to meet Specific Requirements

• We provide customized solutions to meet specific requirements of our clients
• Consultation on Budgetary and Financial requirements of the project

LSCC: Central Customer Care Portal  

• LSCC is an online support portal to provide online customer support
• Single point of contact for customers
• Update, track & monitor call records till closure
• Option of escalating a call
• Maintains call history for a site
• Repository of technical solutions